Privacy Policy
Introduction
At Lieferalmo, we are committed to safeguarding your privacy and ensuring the confidentiality of your personal data. This policy outlines how we collect, use, protect, and disclose your information when you interact with our platform and services.
1. Data Collection
We collect only necessary and specific personal information required to effectively provide our services, including:
• Full name
• Detailed delivery address
• Contact phone number
• Information related to your orders and the services we provide
2. Use of Data
Your personal data is used exclusively to:
• Process and fulfill your orders efficiently
• Communicate with you regarding your orders and customer support
• Enhance security and protect the platform from fraud
3. Data Retention
We retain your personal data only for the duration of your account activity or while providing the requested services. Once your account is closed or you request data deletion, all personal information is permanently and immediately removed from our databases.
4. User Rights
You have the right to:
• Access your personal data at any time
• Modify and update your information
• Request permanent deletion of your data
• Withdraw consent for data processing, understanding that this may affect service delivery
5. Data Protection
We employ state-of-the-art security technologies, including advanced encryption, firewalls, and intrusion detection and prevention systems, to ensure the confidentiality and integrity of your data. Our internal policies and staff training further reinforce our commitment to data protection.
6. Data Sharing with Third Parties
We do not share your data with external parties for marketing or commercial purposes. Data is shared only with essential partners (restaurants, delivery companies, car rental providers) to fulfill your orders, with strict adherence to privacy and security standards.
7. Cookies
We use cookies to enhance platform functionality and personalize user experience. No personal data is collected via cookies without your explicit consent. You can manage cookie preferences through your browser settings.
8. Policy Updates
This policy may be updated periodically to comply with legal requirements and best practices. Significant changes will be communicated via email or notifications on the platform.
9. Contact and Support
For any inquiries or requests regarding your privacy and personal data, please contact us at:
• Email: team@lieferalmo.com
• Phone & WhatsApp (Dedicated Support Line): +49 1521 237 1898
10. Account Deletion
Users have the right to permanently delete their Lieferalmo account and all associated personal data at any time.
To request account deletion, users can:
- Use the account deletion option inside the app (if available), or
- Contact us via email at: team@lieferalmo.com
- Contact us via WhatsApp: +49 1521 237 1898
Once the deletion request is confirmed, we permanently delete:
- User profile information
- Phone number
- Delivery addresses
- Order-related personal data
- https://lieferalmo.com/delete-account
Some transaction records may be retained temporarily if required by applicable legal or tax obligations.
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Location Data
We collect and process location data to enable delivery services, order tracking, driver navigation, and real-time order updates.
Location access may be used:
- To identify nearby restaurants and delivery areas
- To provide accurate delivery tracking
- To improve delivery efficiency and customer experience
- To allow drivers to receive and complete delivery requests
Location data may be collected while the app is running in the foreground and, for delivery drivers, in limited background scenarios necessary to complete active deliveries.
We do not sell or share location data with third parties for advertising or marketing purposes.